Every tenant has the right to live in a safe, well-maintained home. When a landlord fails to meet their legal responsibilities and a property falls into disrepair, the result can be stress, discomfort and even health problems. In Chichester and across Sussex, Marley Solicitors helps tenants take action when landlords neglect their duties. Our team can guide you through the process of making a housing disrepair claim and ensure your rights are protected.
What housing disrepair means
Housing disrepair is when a rented property is not kept in a condition that is safe and fit to live in. This can include problems with the structure, heating, plumbing, electrics or any other essential part of the home. Common examples include:
- Leaking roofs or damaged gutters causing damp and mould
- Broken heating systems leaving tenants without hot water or warmth
- Faulty wiring or unsafe electrics posing a fire risk
- Infestations of pests such as rats or insects
- Broken windows, doors or locks compromising security
- Structural defects like cracked walls or unstable floors
A landlord is legally obliged to deal with these issues once they are aware of them. If they fail to take reasonable steps within a reasonable time, a tenant may be able to make a claim for compensation and, in some cases, compel the landlord to carry out repairs.
Landlord duties under the law
Landlords must keep the structure and exterior of their properties in good repair and ensure installations for the supply of water, gas, electricity, sanitation, space heating and hot water are safe. These duties apply to private landlords, housing associations and local authorities alike.
Tenants should report problems promptly. Once notified, the landlord must act. What counts as a “reasonable” response depends on the seriousness of the defect. A major leak or electrical fault should be treated urgently, while less serious issues may take longer. If your landlord ignores your complaints or offers only temporary fixes, you may have grounds for a claim.
Health risks from disrepair
Disrepair is not just an inconvenience. It can directly affect health and wellbeing. Damp and mould can worsen asthma and other respiratory conditions. Lack of heating can lead to cold-related illnesses. Faulty electrics present a fire hazard. Broken locks increase the risk of burglary. Living in poor conditions can also cause stress, anxiety and disrupted sleep.
When making a claim, it helps to show how the disrepair has affected you. This might include medical evidence from your doctor, photographs of the damage or records of time lost from work due to illness.
What you may claim for
A housing disrepair claim can cover more than the cost of repairs. Depending on your situation, you may be entitled to:
- An order requiring the landlord to carry out repairs
- Compensation for inconvenience and loss of enjoyment in your home
- Reimbursement for belongings damaged by disrepair
- Recovery of extra expenses, such as higher heating costs caused by a broken boiler
- In some cases, a rent rebate for the period you lived in substandard conditions
Marley Solicitors will assess your case and advise you on the full range of remedies available.
Practical steps before making a claim
If you are experiencing housing disrepair, take these steps to protect your position:
- Notify your landlord in writing – Describe the problem and ask for it to be repaired. Keep copies.
- Take photographs and videos – Document the state of the property and date everything.
- Keep a diary – Record when you reported issues, responses received and how the disrepair affects you.
- Seek medical advice – If the conditions harm your health, see your doctor and keep records.
- Contact a solicitor early – Legal advice at an early stage can help you plan your next steps.
These actions give your solicitor the evidence they need to build a strong case.
Time limits for claims
There are time limits for taking action. In general, you have six years from the date of disrepair to bring a claim for damage to property or belongings. For personal injury caused by disrepair, the limit is usually three years from the date of injury or diagnosis. Acting promptly is best because evidence is easier to gather while the problem is ongoing.
How Marley Solicitors handles housing disrepair cases
Marley Solicitors has a strong record of helping tenants in Chichester and across Sussex secure repairs and compensation. We understand the frustration of living in substandard conditions and will treat your case seriously. Our approach includes:
- Listening carefully to your account and identifying key issues
- Gathering evidence to prove the disrepair and its impact on you
- Corresponding with your landlord or their representatives to demand action
- Negotiating for a fair settlement or issuing court proceedings if needed
- Keeping you informed throughout so you always know what is happening
We aim to resolve cases quickly and efficiently while ensuring you receive the full compensation you are entitled to.
Local knowledge makes a difference
Chichester has a mix of housing types, from historic terraces to new developments. Some properties are managed by private landlords, others by housing associations or local authorities. Our familiarity with the area and the organisations operating here helps us progress claims effectively. We know which channels to use to escalate complaints and how to identify the correct party to hold accountable.
Supporting you beyond the legal claim
Living in disrepair can take a toll on physical and mental health. At Marley Solicitors, we look beyond the immediate legal claim to support your recovery and stability. This may include:
- Advising on interim measures or emergency repairs
- Helping you access support services or health professionals
- Guiding you on related issues such as rent arrears or harassment from landlords
Our goal is to help you return to a safe, comfortable living environment as soon as possible.
Frequently asked questions about housing disrepair
Do I have to keep paying rent if my home is in disrepair?
Yes. You are still obliged to pay rent unless a court orders otherwise. However, you may be entitled to claim compensation or a rent rebate for the period you lived in poor conditions.
Can I make a claim if I am a council tenant?
Yes. The same basic rights apply whether your landlord is private, a housing association or a local authority. Public landlords have the same legal obligations to maintain their properties.
What if my landlord threatens eviction for complaining?
It is unlawful for a landlord to evict or harass you for asserting your legal rights. If you are worried about retaliation, speak to a solicitor immediately.
How much will a claim cost?
Marley Solicitors will explain funding options at the outset. Many housing disrepair cases can be handled on a no win no fee basis, meaning you pay nothing upfront and only pay legal fees if your claim succeeds.
Taking the next step
If you are living in a property in Chichester that is in disrepair, you do not have to tolerate unsafe or unhealthy conditions. Marley Solicitors can help you hold your landlord to account and secure both the repairs and compensation you deserve. Contact our team to discuss your situation. We will listen to your concerns, explain your rights in clear language and set out the best course of action. Taking early advice can make a real difference to the outcome of your case and your quality of life.